We will need to gather the following information from the customer prior to calling:
- Contact information (name, phone number, email address)
- The address of where the work will take place, along with any cross streets
- The city or county where the work will take place
- The name of the subdivision and lot number (*required for new subdivisions)
- A detailed description of where the work will be conducted on the property
- Whether or not the work area has been marked with white paint (*required when a specific location of an excavation cannot be given)
- Any special instructions about gaining access to the property (such as locked gates or unrestrained animals)
- Driving directs when needed (especially to rural locations)
Once the call has been placed and all of the customer’s information has been given, Hurricane Fence will be issued a ticket number and a list of utility companies that are notified by Miss Utility of Virginia. Not every company is a member of Miss Utility, and not every member has underground lines on your property. The markings made by Miss Utility are valid for 15 working days. If the project is not completed by the end of the 15th day, Hurricane Fence will request an updated ticket.
WHAT DOES MISS UTILITY DO?
From the website: www.missutilityofvirginia.com
“Miss Utility is the “one call” Virginia communications center for excavators, contractors, property owners, and those planning any kind of excavation or digging. The Miss Utility center notifies participating utilities of the upcoming excavation work so they can locate and mark their underground facilities in advance to prevent possible damage to underground utility lines, injury, property damage and service outages.
The Virginia Underground Utility Damage Prevention Act requires that Miss Utility be called at least 3 working days in advance of the planned work to allow time for marking, that the marks be respected and protected, and that excavation is completed carefully. Utility locators have 48 hours beginning at 7 am on the next working day (after our call) to locate the lines and place their response on the Positive Response System.”
Article contributed by Michael Fugere.