We will gather the following information from our customers to prepare for the call:
- Contact information (name, phone number, email address)
- Address where work will take place along with any cross streets
- City or County where the work is taking place
- For new subdivisions, give name of subdivision and lot number)
- A detailed description of where the work will take place on the property
- Has the work area been marked with white paint (required when a specific location of excavation cannot be given)
- Any special instructions about gaining access to the property (locked gates or unrestrained animals) or driving directions (especially to rural locations).
At the conclusion of the call, we will be given a ticket number and a verbal list of utility companies that are notified by the Miss Utility of Virginia. Not every member has underground lines on your property. Not every company is a member with Miss Utility of Virginia. The marks are valid for 15 working days. If the project is not completed by the end of the 15 working days we will request an updated ticket.
WHAT DOES MISS UTILITY DO?
Miss Utility is the “one call” Virginia communications center for excavators, contractors, property owners, and those planning any kind of excavation or digging. The Miss Utility center notifies participating utilities of the upcoming excavation work so they can locate and mark their underground facilities in advance to prevent possible damage to underground utility lines, injury, property damage and service outages.
The Virginia Underground Utility Damage Prevention Act requires that Miss Utility be called at least 3 working days in advance of the planned work to allow time for marking, that the marks be respected and protected, and that excavation is completed carefully. Utility locators have 48 hours beginning at 7 am on the next working day (after our call) to locate the lines and place their response on the Positive Response System
From the website: www.missutilityofvirginia.com